Refund Policy

How do I return a product I have purchased from VRTwinS Shopping?

If you want to return a product, feel free to reach out to our customer care team by Line @VRTwinS or Call 099-449-5262.

Can I return an order for exchange instead of a refund?

If you would like to return a product of wrong size/color, a refund will be processed for the original order and you can then place a fresh order for your desired product.

Can I exchange a defective or faulty item?

Incase you wish to exchange a faulty or incorrect product, you can get in touch with our Customer Happiness team, and send us supporting images of the products. Our team will assist to send you a “returns form” ,and issue a voucher for you to place a fresh order for your desired product.

In which situations can I request for a return?

A return can be requested in case of the following situations:

• Item was damaged or defective
• Wrong item was sent by the seller (Please note that the product image as seen on the Zilingo website/app may or may not be an exact representation of the product shipped to you)
• Wrong size/specifications
• Item was damaged during shipping

Are there any items not eligible for return?

Yes, given below is the list of products not eligible for return:

• Lingerie and Nightwear
• Swimwear
• Shapewear
• Underwear
• Socks
• Opened & used cosmetic items and makeup tools
• Items found with traces of wear & tear

Can I return a part of my order?

Yes. In this case, you can submit your request to our customer care team.

What is the time period within which a product is eligible for return?

Can the items be returned after the policy period?

Sorry, no items can be returned after the mentioned policy period.

Do I have to bear the shipping cost for a returned product?

You are not required to pay any shipping fee for returns. It is completely free for you!

Do you perform a quality check before accepting a return?

Yes, all products are checked for the following conditions:

• Correct product: The product must have the original tags/MEI/name/image/brand/serial-number/article-number/barcode
• Unused product: The product should be unused, unwashed and unsoiled

Refund

How will I receive my refund?

Refunds are processed back to the original payment method used to purchase the order. But do note that we reserve the right to modify the mechanism of processing refunds at any time without notice.

How long will it take to process my refund?

Once the product has been received by us and has passed our quality check, we will refund the amount within 7-14 working days (30 - 45 working days for debit card payment). The eventual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.

Can I track the status of my refund?

Yes, please feel free to drop your request to our customer care team by contact us at Line @VRTwinS to enquire about the status of your refund.